Returns
If it is not a match
Not every adoption works out. Here is how to send one back.
Find the order
Sign in at the partner store where you bought the pet and open the order.
Choose the reason
Wrong pet, unwanted gift, or something not working. The store’s return window and conditions are listed on that page.
Send or swap
Follow their label and drop-off instructions. Refunds and replacements go back the way the payment came.
A pet that will not wake up
Before returning, pull the battery tab if there is one, check the switch under the pet is on ON and not TRY ME, and fit fresh batteries. Demo mode in the box uses a shortened set of sounds.
Warranty
Claims for faults go through the store you ordered from, using the same order page. Keep the box until you are sure everything works.